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Properties

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  1. Overview
  2. Accessing Properties
  3. Properties Default Values List
  4. LabTech Ignite® Properties
  5. Adding Properties
  6. Editing Properties
  7. Deleting Properties
  8. Exporting Properties
  9. Document Revision History

Overview

Properties are additional configuration settings geared towards more advanced features.  The LabTech system uses many values, such as the number of days to retain history for, which can be modified from the Properties tab within the Configuration section of the Dashboard.  These properties give you full control over many features used throughout the system.


Note NOTE: Do not include quotation marks unless they are intended to display.

Accessing Properties

To access the Properties, follow the steps listed below:

  1. From the Control Center, select Dashboard > Config > Configurations > Properties.

Figure 1: Properties

Fig01 3G.50.169Properties

Properties Default Values List

Table 1: Property Listing

Name Default Value Description
_slnHitmanProEnableTic keting 0 Used for the Hitman Pro Free Scan script. If set to ‘1’, you will receive tickets for any threat found; otherwise, when set to ‘0’, you will receive only alerts.
_slnVipreVersion 4 Default version of VIPRE that will be installed in the event that the AV Version extra data field was not completed for each client. Acceptable values are 4,5 and 6.
AlertMessageSubject LabTech alert Default subject for LabTech email alerts
AlertMessageTrailer True Appends the LabTech clientID to the ticket emails
ALTERTABLES False Alert table calls are turned off during nightly maintenance because it causes the INNODB file to increase in size.  To turn it back on, set to 'True'.
AuthAnvil True Forces all users to use AuthAnvil
AuthAnvilURL If set, then this value must match the same value in the Control Center config file. 
AuthorizedPlugins List of authorized plugins to load on startup
AutoOpenFinishedTickets True Replies to closed ticket will automatically reopen.
BackupAllTables False Eventlogs, H_script, H_Scripts, H_labtech and H_eventloghistory are excluded from the table backup routine. To enable backup of these tables, set to 'true'.  See 'SkipBackupFile1-3' for more options. 
BackupToProgramFiles True Turns off the backup to the Program Fles\Labtech\backup folder if set to 'false'.  IMPORTANT: Setting this option is dangerous unless you have a separate drive named LTBackup or a folder in that drive named LTBackup.
BACKUPZIPLEVEL 9 Determines the level of compression to use during compression of the SQL table dump files during 3a maintenance.  Default is 9.  The higher the number, the less compression.  Numbers are 1-9.
BACKUPZIPPASSWORD Adds a password to the zip file created by the maintenance procedure at 3a, LabTech.1.zip.  Default is blank, meaning no password.
BlackListedEmails List of email addresses, pipe separated, that are not permitted to send emails to the ticket system.
CCAPPLEWARURL https://apple.com/agreementWarrantyDynamic.do?sn= Apple warranty lookup URL
CCComputerDeletion Computer has been retired Default retired computer asset message
CCDELLWARURL http://dell.com/support/topics/global.aspx/support/my_systems_info/details?c=us&l=en&s=gen&~ck=anavml&ServiceTag= Dell warranty lookup URL
CCDeviceDeletion Device has been retired Default retired device asset message.  Set to a space to make the user always type something.
CCDLLSearchURL http://google.com/custom?domains=windll.com&sitesearch=windll.com&q= DLL lookup URL
CCDownloadFileURL http://labtechsoft.com/someFile.zip The default address and file used in the input box for the Download File from URL command.
CCEventSearchURL http://eventid.net/display.asp?source=$1&eventid= The address to an event ID lookup engine, the default is www.eventid.net/
CCGATEWAYWARURL http://gateway.com/support/gw_mpc_trans.asp?sn= Gateway warranty lookup URL
CCHPWARURL http://hp.com/service/ewarranty/warrantyResults.do?country=US&productNumber= HP warranty lookup URL
CCIBMWARURL http://ibm.com/systems/support/supportsite.wss/warranty?action=warranty&brandind=5000008&Submit=Submit&type= IBM warranty lookup URL
CCLENOVOWARURL http://lenovo.com/support/site.wss/warrantyLookup.do?sitestyle=lenovo&Submit=Submit&type= Lenovo warranty lookup URL
CCMAPQuestURL http://mapquest.com/maps/map.adp?searchtype=address&addtohistory=&searchtab=home&formtype=address&popflag=0&latitude=&longitude=&name=&phone=&level=&cat=&city=&country= Location lookup URL
CCOpenIEURL http://labtechsoft.com Default URL to open Internet Explorer
CCOTHERWARURL http://google.com?q= Other warranty lookup URL
CCSearchMIB http://mibsearch.com/ MIB search URL
CCSearchURL http://google.com/search?hl=en&q= Generic search URL
CCSilentInstallURL http://msfn.org/board/index.php?s=c5796be6f1dbe3841dca0c88e53a8842&showtopic=12657 Silent install parameters URL
CCTOSHIBAWARURL http://toshiba.com/cgi-bin/tais/support/jsp/globalEntitlement.jsp?txtPartNum= Toshiba warranty lookup URL
CCURLBugSubmit http://labtechsoft.com/support/e107_plugins/bugtracker3/bugtracker3.php?1.1 No longer in use.   
CCVNCAsk True Set to 'False' (no quotes) to disable the 'reason for connecting' prompt
CCVNCReason Requested by the user Default remote connection reason.  Set to a space to make the user always type something. 
ComputerOfflineDays 4 The default offline icon will display if the computer has been offline for 4 or more days.  Change property to show offline icon after the desired number of days. 
DefaultAlertAction 1 Default alert action for auto created monitors.  
DefaultAlertMessage %NAME% %STATUS% on %CLIENTNAME%\%COMPUTERNAME% at %LOCATIONNAME% for %FIELDNAME% result %RESULT%. Default alert message for auto created monitors
DefaultContact 0 Default contact for auto created monitors
DefaultEmailClientID 0 When tickets cannot be assigned to a client automatically when received from an email, it will use the clientID.
DefaultGroup 0 When creating a new location, it automatically sets the 'Group' combo to the ID of the default group.
DefaultPatchManagementGroup 0 Sets the initial group when opening the Patch Manager and sets the Listing Style to 'Group Assigned Updates'. Use the group ID as the value (Tools > Show IDs) to make that group the default. 'Global' value is 0. 
DefaultUninstallParams /s Generic App uninstall parameters
DisableClientStats False Disables daily stats generation for clients, if set to true
DisableComputerStats False Disables daily stats generation for computers, if set to true
DisableDailyTableMaint False Disables daily table maintenance, if set to true
DisableTicketSubjectName False Disables the ticket Agent ID if set to 'True'.  If set to 'True' only the subject will appear.
DisableTimeCompensation False Disables time compensation routine.
DisableTunnels False Set this to true to turn off all tunnels and default to the [Control] click to use TCP redirector.
DONIGHTLYBACKUP True This turns the backup of the database on/off.  Default is set to On (True).
ELOCALREDIR 0 Turn On or Off the local redirector system wide.  0 is off.  This is set in Tools > Options.      
EmailFromName If this property is set, it will use this value instead of the username when sending emails. 
EmailTemplate=  This is used to wrap an email message so you can make nice looking emails. The value of this property should have a %message% inside it somewhere so it can replace the message. This can be very simple like <pre>%message%</pre>  or advanced with pictures and html.
EmailTicketCategory 1 When creating a new ticket, it will automatically set the Category ID to this property.  Defaults to category 1.
EventLogMiddleDay False If 'True', the database agent will do a midday event log backup on/after 1:00pm.
EventLog30Min False If 'True', the database agent will backup events as part of its 30 minutes processing loop.  This could range from 35-50 minutes depending on how busy the system is.
EventLogSecurityHistory True Event log history will be kept for security by default.  To turn off, set to False.
EventLogSyslogHistory True Event log history will be kept for syslog by default.  To turn off, set to False.
ExcludedLocations 0 Comma separated list used to limit the list on the Locations tab within the Monitors screen.
Extra_ClientScripts 5 Script engine config
Extra_LongTimeScripts 15 Script engine config
Extra_UserScripts 5 Script engine config
GroupPatching30Minutes True When set to 'True', group settings for patching are applied every 30 minutes. Set to 'False' to change from every 30 minutes to once a day.
Health Report Monthly Email Day 1 Represents the day of the month to generate the emailed monthly report. 
Health Report Setup 1 This is inserted into the properties table by the daily health check setup.  When it's 1, it indicates that the setup has run.  The Daily Health Report ELSE statement looks for this value to ignore running the Setup script again.
Health Report Ticket Summary 1 Set to 1 to show, 0 to not show the ticket summary in the reports. This would be removed for that use ConnectWise for ticketing, etc.
Health Report Weekly Email Day 0 Represents the day of the week to generate the emailed weekly report. 
InitialScript This value is a script GUID and will run the selected script on a computer right after it signs up for a new account.  The InitialScript is the global affecting all locations.
InitialScript# This value is a script GUID and will run the selected script on a computer right after it signs up for a new account.  The InitialScript is the global affecting all locations. The InitialScript# (where # is LocationID) is location specific to have a script run only for one location. 
InstallShieldUninstallParams -s SMS –z –uninst Default Install Shield Uninstall Params
InternalMonitorSuccess True Send internal monitor success messages
Labtech:property?NAME=VALUE This will set the property to this value (e.g., LabTech:property?PropertyName+https://website.com).  Startup arguments can also be separated by pipe (e.g., labtech:open?clientid=1|property?propman=propvalue).
LIMITTOPARENT False Restores old groups limit to parent functionality
LimitUserstoSameFolder False If set to 'true' and the user is not part of the 'system configuration' user class, then the user's list in Tickets will be limited to just the other users with the same permissions as them.
LOCALREDIR 0 Enable local redirector
LOCALREDIRPORT 7770 Local redirector default port
LTNewsPermission 0 If this property is set to 1, the RSS feed will only show for users that have 'System Configuration' user permissions.
Ltsum_OfflineServerInterval 15 The time, in minutes, to consider an agent/server offline.  Used for the Client Summary.
LTUser_PropertyName User based property, used by Super Admins for plugin development.  If a property is set to LTUser_PropertyName, it will save it as LTUser_USERID_PropertyName automatically.
LTUser_OpenStartupWebPage True Set to 'False' to turn off the Control Center webpage for the user. Use OpenStartupWebPage to turn off for all users.
MACVNC True This enables the system to connect to Mac's version of VNC
MACVNCARGS /encoding raw Represents the default encoding for connecting to Mac VNC
Max_FastTalked 10 Script Engine Config
Max_LongScripts 15 Script EngineConfig
Max_ScriptsPer 5 Script EngineConfig
MonitorMaxTimeOverride

Allows you to set a global maximum time for monitors to run and create alerts. Current time is based on the monitor interval.

  • Monitors with an interval less than 501 seconds, the maximum amount of time the monitor has to run and issue any alerts is 300 seconds.
  • Monitors with an interval between 501-4000 seconds, the maximum amount of time the monitor has to run and issue any alerts is 600 seconds.
  • Monitors with an interval of 14,400 seconds, the maximum amount of time the monitor has to run and issue any alerts is 900 seconds.
Monitors with an interval greater than 14,400 seconds, the maximum amount of time the monitor has to run and issue any alerts is 3600 seconds.
MonitorMaxTimeOverrideXX Allows you to set a maximum time for a specific monitor to run and create alerts (where XX in the property name equals the monitor ID).
MonitorTicketCategory 6 When a monitor has the 'create ticket' action set, it will use this Ticket Category ID as the default category. If using ConnectWise®, this property can be set within the plugin. 
MSIUninstallParams /qn Default uninstall parameters for MSI packages
NewTicketNotification Default new ticket notification email
NewTicketNotification# Per client, new ticket notification email. Example, to set the new ticket notification email for client #24, you would add a property NewTicketNotification24.  If there isn't a property for the ClientID, it then tries to use the default NewTicketNotification property. 
NewTicketNotificationCC Default new ticket notification cc email
OpenStartupWebPage True Set to 'False' to turn off the webpage within LabTech's Control Center, for all users.
open_ticket_onsave 1 Enables you to allow the option to automatically open any new LabTech ticket and immediately begin to add entries to the ticket.
PatchingMode 0 Controls the frequency of the patch installation process.  Default is 0 and it runs every day.  To run on specific week of the month or weeks of the month, possible values are 1=first week of the month, 2=second week, 3=third week, 4= fourth week, 5=first and third and 6=second and fourth.  The first week of the month is days 1-7, the second week is 8-14 and so on.
POPMailAuth 0 POP mail authorization modes.  Use 0 for normal, 1 for CRAM and 2 for APOP.
POPMailPass password POP password
POPMailPort 110 POP port.  Numbers can range from 1 to 65000.
POPMailServer 127.0.0.1 POP mail server IP address
POPMailUser User POP username
QuickAssignEnabled True Allow ticket quick assign.  Bypasses email and plugin sync
RanGettingStarted 1 Shows that the user ran the Getting Started wizard
RemoveNetworkMap False Set to 'true' to disable the network map for all but superadmin.
ReportCompanyName LabTech Software Shows the company name
ReportFilterStoredinDB 0 When enabled (set to 1), the Crystal Report filters in the Report Manager will be collected by the LabTech server daily (enabling HTTP filter support). When disabled, Crystal Report filters are collected by the Report Manager itself (which will prevent HTTP filters from appearing).
ReportLogo L:\Reports\LOGO.png Shows the location of the logo to be used for reports.  Preferred path is http://FQDN/labtech/images/logo. png
RetentionActiveCommands 24 Days for retention of history
RetentionClientStatsHistory 31 Days for retention of history
RetentionDataCollector 90 Days for data collection retention
RetentionHistoryAgent 31 Days for retention of history
RetentionHistoryApps 60 Days for retention of history
RetentionHistoryCommand 90 Days for retention of history
RetentionHistoryComputer 60 Days for retention of history
RetentionHistoryDrives 31 Days for retention of history
RetentionHistoryEventLogs 31 Days for retention of history
RetentionHistoryEvents 7 Days for retention of history
RetentionHistoryFailCommand 12 Days for retention of history
RetentionHistoryPatching 60 Days for retention of patching history.  Default value is 60.  This can be set in the System Configuration of the Dashboard.
RetentionHistoryProbe 31 Days for retention of history
RetentionHistoryProcess 31 Days for retention of history
RetentionHistoryScript 90 Days for retention of history
RetentionHistoryScripts 90 Days for retention of history
RetentionHistoryUsers 120 Days for retention of history
RetentionLocStatsHistory 31 Days for retention of history
RetentionPCStatsHistory 60 Days for retention of history
ReverseSaveMessage True Changes the way 'save message' works.  If set to 'true' it will read 'Click Yes to ignore changes'.  If set to 'false' it will read 'Click No to ignore changes'. 
RouterBaseFasTalk False Checks for the first computer in the same location that is checking in that is a master to send commands to. If set to 'True', then it looks in any location and goes off the router address of the computer instead.
SaveRegistrySettingstoDB True Turns on or off the saving of the settings and forcing all users to use the MASTER or if there is already something saved in the usersextend table to use that.  This prevents users from preserving changes to settings.  Default is set to On (True). 
Script_DHC_ModDriveMinFree 2096 Defines the minimum drive space (in MB) that must be free for the drive to pass the check. Specific to the Health Report.
Script_DHC_ModDriveMinSize 4096 Defines the minimum size of the drive (in MB) for the drive to be considered for the check. If there are no drives above the setting for this score, the score for this check is 0. Specific to the Health Report.
Script_DHC_ModDriveMinPctFree 10 Defines the minimum drive space percentage that must be free for the drive to pass the check.
Script_DHC_ModDriveMaxFrag 15 Defines the maximum amount of fragmentation percentage allowed for the drive to pass the check. Specific to the Health Report.
Script_DHC_ModIntrusionMaxLoginErrors 25 Defines the maximum number of failed login attempts allowed for the computer to pass the check. Specific to the Health Report.
Script_DHC_ModPrfCPUMaxPct 40 Defines the maximum CPU resource usage allowed for the sample period to pass the check. Specific to the Health Report.
Script_DHC_ModPrfCPUMaxThreshold 15 Defines the threshold percentage above the average CPU usage for the maximum CPU usage recorded to be considered a spike. Specific to the Health Report.
Script_DHC_ModPrfCPUMaxNumSpikes 6 Defines the maximum number of CPU spikes allowed within a 24-hour period for the check to pass. Specific to the Health Report.
Script_DHC_ModPrfMEMMaxPct 40 Defines the maximum memory resource usage allowed for the sample period to pass the check. Specific to the Health Report.
Script_DHC_ModPrfMEMMaxThreshold 15 Defines the threshold percentage above the average memory usage for the maximum memory usage recorded to be considered a spike. Specific to the Health Report.
Script_DHC_ModPrfMEMMaxNumSpikes 6 Defines the maximum number of memory spikes allowed within a 24-hour period for the check to pass. Specific to the Health Report.
Script_DHC_ModPrfMinOSVersion 5.2 Defines the minimum OS version required to pass the check. Defaults to 5.2 (version number for Windows XP/Server 2003). Specific to the Health Report.
Script_DHC_ModPrfSampleDays 8 Defines the number of days sampled for resource usage stats. This property also used for the CPU performance check. Default is 8 days. Specific to the Health Report.
Script_DHC_ModVirusDefsOldDays 30 Defines the number of days old, the virus definition files are allowed to be out of date as compared to the current date. Specific to the Health Report.
Script_DHC_WeightDriveErrors 30 Weighted result for detected drive errors. Specific to the Health Report.
Script_DHC_WeightDriveFrag 15 Weighted result for drive fragmentation. Specific to the Health Report.
Script_DHC_WeightDriveFreeSpace 15 Weighted result for drive free space. Specific to the Health Report.
Script_DHC_WeightDriveSMART 40 Weighted result for SMART drives. Specific to the Health Report.
Script_DHC_WeightPatchCritical 75 Weighted result for critical patches. Critical patches are defined as any patch categorized by Microsoft as 'critical' or has a 'critical' severity assigned to it. Specific to the Health Report.
Script_DHC_WeightPatchElevated 20 Weighted result for elevated patches. Elevated patches are patches categorized by Microsoft as a security update or have a severity rating below 'critical' assigned to it. Specific to the Health Report.
Script_DHC_WeightPatchStandard 5 Weighted result for standard patches. Standard patches are defined as any patch not categorized by Microsoft as a 'critical' or 'security' patch and does not have any severity assigned to it. Specific to the Health Report.
Script_DHC_WeightPrfAvgCPU 30 Weighted result for average CPU resource usage over a number of days sampled. Specific to the Health Report.
Script_DHC_WeightPrfCPUSpike 10 Weighted result for CPU spikes. A CPU spike is defined as the max CPU exceeding the average CPU by a certain percentage threshold. Up to 12 samples are gathered in a single hour. Specific to the Health Report.
Script_DHC_WeightPrfAvgMEM 30 Weighted result for average memory usage over a number of days sampled. Specific to the Health Report.
Script_DHC_WeightPrfMEMSpike 10 Weighted result for memory spikes. A memory spike is defined as the max memory exceeding the average memory by a certain percentage threshold. Specific to the Health Report.
Script_DHC_WeightPrfOS 20 Weighted result for OS version. Specific to the Health Report.
Script_DHC_WeightVirusDefFile 25 Weighted result based on the virus scanner's definition files being current. Specific to the Health Report.
Script_DHC_WeightVirusAPEnabled 25 Weighted result based on the virus scanner's auto-protect function being enabled. Specific to the Health Report.
Script_DHC_WeightVirusScannerFound 50 Weighted result for the presence of a virus scanner. Specific to the Health Report.
ScriptTicketCategory 6 Default CategoryID when creating a ticket from a script. If using ConnectWise®, this property can be set within the plugin. 
SendReadingView 0 Send reading  view with ticket message
ShowStartWizard 0 Displays the Getting Started Wizard when the Control Center loads.
SkipBackupFile1 [table name] During the nightly maintenance and backup of the MySQL database, the table entered as the value will be skipped in the backup.
SkipBackupFile2 [table name] During the nightly maintenance and backup of the MySQL database, the table entered as the value will be skipped in the backup.
SkipBackupFile3 [table name] During the nightly maintenance and backup of the MySQL database, the table entered as the value will be skipped in the backup.
SMTPServerAddress SMTP Server Address
SMTPSSL False Use SSL for SMTP
StatusTabShownFirst False Shows the status gauges immediately when an opening an item, when set to 'true'.  Default value is 'false'.
SymantecBackupExecServerComputerID Used for Symantec Backup Exec if one backup server is being used for all locations. If the Backup Server extra data field is not completed on the Info > Backup Server tab, it will read this property for the value in the Value field, enter the computer ID of the computer that is acting as the backup server.
SystemURL The URL to your system
TemplateHideTip False Used to hide message when disabling an option in Agent Templates
Ticket Policy Default ClientID 0 When a ticket comes in by email and the email address is not associated with any of the contacts in the LabTech system, the clientID gets set to 0 (unassigned). When a clientID is not assigned, LabTech does not know who to assign the ticket to. You can have LabTech automatically assign a default client ID to a ticket when one has not been assigned, which will in turn, assign a technician to the ticket.
TicketApptEmail True Send emails about new appointments
TicketDefaultAppt Sets the text in the ticket appointment window when making a new appointment.  Use the variable %QUOTEDMESSAGE% to include the original quote message.
TicketDefaultComment Sets the text that is in a ticket comment window when making a new comment.  Use the variable %QUOTEDMESSAGE% to include the original quote message.
TicketDefaultEquipReturn Sets the text that is in a ticket equipment return window when making a new equipment return request.  Use the variable %QUOTEDMESSAGE% to include the original quote message.
TicketDefaultEquipTake Sets the text that is in a ticket equipment taken window when making a new equipment taken request.  Use the variable %QUOTEDMESSAGE% to include the original quote message.
TicketDefaultFinish Sets the text that is in a ticket finish window when finishing a ticket.  Use the variable %QUOTEDMESSAGE% to include the original quote message.
TicketDefaultParts Sets the text that is in a tickets parts window when making a new parts request.  Use the variable %QUOTEDMESSAGE% to include the original quote message.
TicketDefaultQuote Sets the text that is in a ticket quote window when making a new quote.  Use the variable %QUOTEDMESSAGE% to include the original quote message.
TicketDefaultResponse Quoted Message Sets the text that is in a ticket response window when making a new response.  Use the variable %QUOTEDMESSAGE% to include the original quote message.
TicketDefaultWorkItem Sets the text that is in a ticket work item window when making a new work item.  the variable %QUOTEDMESSAGE% to include the original quote message.
TicketDeleteOnSuccess Changes the way tickets are handled when alerts are generated.  If the Monitor Mode is set to 'Send Fail After Success', on success if a ticket was created and not opened, the ticket will be deleted.  If set to 'false', then on success, the ticket will be closed, as long as it has not been stalled.  Will always comment on the new ticket if another fail happens.  In the default install, this value is set to 'False'; however, if the property is missing the behavior will be as if the property was set to 'True'.
TicketItemAlertMax 300 The number of items viewable in the Ticket screen Reading View.
TicketFinishEmail True Sends email to the designated ticket notification email address(es) when set to 'true' and the ticket is in the finish state. 
TicketHighPriority 16 Defines what a high priority ticket is.  Default is 16 (urgent). 
TicketNewEmail True Sends email to the designated ticket notification email address(es) when set to 'true' and the ticket is in the new state. 
TicketOldHours 1 Defines what is considered an old ticket.  The default value is one hour.  Tickets will display in the color selected for the Ticket Old field set in the Control Center configuration.
TicketOpenEmail True Sends email to the designated ticket notification email address(es) when set to 'true' and the ticket is in the open state. 
TicketResponseEmail True Sends email to the designated ticket notification email address(es) when set to 'true' and the ticket is has a response added to it. 
TicketDefaultResponse Quoted Message Default response message
TicketsDeleteOnSuccess True Deletes ticket on success of a monitor or will append failures and finish ticket.
TicketSignature Default signature to use in ticket emails.
TicketStealEmail True Whenever a ticket is taken, and this property is true, it will send an email to the previous owner letting them know their ticket was taken. It will also send emails to anyone who was listed in the CC field of the ticket before it was taken.
TicketSubjectLength 255 Sets the maximum ticket length used for searching for tickets.  This is necessary for ConnectWise sync as they limit to 100 and causes ticketing searching to not function.
TigerAccountType These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TigerAssetTypes These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TigerBackgrounSync These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TigerConfigured These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TigerDatabase These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TigerDepartment These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TigerFastMode These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TigerLoginID These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TigerMSPSync These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TigerNewAccountType These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TigerPassword These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TigerRepNumber These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TigerServer These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TigerSyncClient These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TigerSyncContacts These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TigerSyncTickets These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TigerTicketFinishStatus These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TigerTicketHighPriority These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TigerTicketLogReason These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TigerTicketLowPriority These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TigerTicketNormalPriority These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TigerTicketOpenStatus These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TigerTicketStallStatus These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TigerTicketStartStatus These values are set in the plugin.  Do NOT make changes to these properties.  TigerPaw plugin settings
TransmitExtraDataAndProperties 0 Set to '1' to disable the LabTech web service from transmitting template properties and edf files to the remote agent. Instead, the service will transmit an empty list, which will in effect delete all existing properties/extra data fields from the agent.
TrayTicketCategory 5 The ticket Category ID to be used as the default when creating a service ticket from the LabTech tray. If using ConnectWise®, this property can be set within the plugin. 
TUNNELMTU 1400 If the TunnelMTU is set to 0, then it will use the detected values.  This property can be set in the Dashboard > Config > VNC/Ticket Priority.
UPNPEnabled False Enables UPNP system-wide.
WeeklyMaintDay 0 Sets the day of week to do major maintenance, 0=Sunday, 1=Monday, etc.

LabTech Ignite® Properties

For all properties that are associated with LabTech Ignite®, please refer to the LabTech Ignite® Default Properties documentation.

Adding Properties

A property can be set from plugins and used by a script.  Properties are used throughout LabTech for various scripts and plugins (e.g., Health Report scripts).  If there are properties that are not in the current list, you can add additional properties.  To add properties, follow the instructions below:

  1. From the Properties tab, select Clear to clear the fields and enable the Add button.
  2. Enter the Name of the property. This must be entered EXACTLY (names are case sensitive.
  3. Enter the default Value.  This will be the value that is returned when the property is called.
  4. Click Add.  The new property will be immediately added to the list.
  5. Click Force DBAgent to Reload Properties to immediately reload.

Editing Properties

  1. From the Properties tab, highlight the property to edit.  The Add button will change to a Save button.
  2. You will only be able to change the default value of the property. Make the desired changes.  Click Save.
  3. Click Force DBAgent to Reload Properties to immediately reload.

Deleting Properties

If a property is not valid or no longer needed, you can delete it from the list.  To delete a property, follow the instructions listed below:


Stop! WARNING!  DO NOT DELETE properties if you are not sure of what they do or if you are not aware of the ramifications of removing them from the system.

  1. From the Properties tab, right-click on the attribute to delete and select Delete. You will be prompted to confirm. 
  2. Select Yes to delete or No to cancel.   The attribute will be immediately deleted from the list.
  3. Click Force DBAgent to Reload Properties to immediately reload.

Exporting Properties

You can export properties to Excel; however, you must have Excel installed on the computer you are trying to export from.  Using the export option is highly recommended if you plan on changing any property values so you have the original values available, should the need arise to change the property back to the original value.  To export to Excel, follow the steps listed below:

  1. From the Properties tab, highlight the properties to export.  You can select multiple attributes by holding down the [Shift] key or using the [Ctrl] key.
  2. Right-click on the selected properties and select Export to Excel
  3. The selected properties will be copied into a spreadsheet. If you want to save the file, simply select Save from the File menu.    

Figure 2: Sample Export to Excel

Fig02 3G.50.169Properties

Document Revision History

Date Notes
07/15/ 2011 New
11/01/2011 Added RetentionDataCollector property.
02/09/2012 Added additional properties for the Patch Manager, Ticketing, Status Gauges, Plugin Development and Email. 
05/15/2012 Added link to LabTech Ignite® Default Properties
06/04/2012 Added Ticket Policy DefaultClientID property
06/20/2012 Corrected EventLogSecurityHistory and EventLogSysLogHistory property descriptions.
06/28/2012 Added the TicketDeleteonSuccess property.
07/03/2012 Added EventLogMiddleDay and EventLog30Min properties.
07/05/2012 Modified default behavior of the TicketDeleteOnSuccess property.
10/23/2012

Added the following properties:

  • ReportFilterStoredinDB property.
  • SymantecBackupExecServerComputerID
  • TicketItemAlertMax
  • RemoveNetworkMap
  • MonitorMaxTimeOverride
  • MonitorMaxTimeOverrideXX
  • GroupPatching30Minutes
  • RouterBaseFasTalk
  • BackupAllTables
  • SkipBackupFile1-3
12/10/2012

Added the following properties:

  • LTUser_OpenStartupWebPage
  • OpenStartupWebPage
02/05/2013

MonitorTicketCategory, ScriptTicketCategory and TrayTicketCategory properties can be set in the ConnectWise® plugin if using ConnectWise®.

02/20/2013
  • Added new property for VIPRE: _slnVipreVersion
  • Added new property for HitmanPro: _slnHitmanProEnableTicketing
  • Corrected Ticket Policy Default ClientID to include proper spaces

Bonnie Whitmire Approved


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