- Overview
- Accessing Properties
- Properties Default Values List
- LabTech Ignite® Properties
- Adding Properties
- Editing Properties
- Deleting Properties
- Exporting Properties
- Document Revision History
Overview
Properties are additional configuration settings geared towards more advanced features. The LabTech system uses many values, such as the number of days to retain history for, which can be modified from the Properties tab within the Configuration section of the Dashboard. These properties give you full control over many features used throughout the system.
| NOTE: Do not include quotation marks unless they are intended to display. |
Accessing Properties
To access the Properties, follow the steps listed below:
- From the Control Center, select Dashboard > Config > Configurations > Properties.
Figure 1: Properties

Properties Default Values List
Table 1: Property Listing
| Name | Default Value | Description |
| _slnHitmanProEnableTic keting | 0 | Used for the Hitman Pro Free Scan script. If set to ‘1’, you will receive tickets for any threat found; otherwise, when set to ‘0’, you will receive only alerts. |
| _slnVipreVersion | 4 | Default version of VIPRE that will be installed in the event that the AV Version extra data field was not completed for each client. Acceptable values are 4,5 and 6. |
| AlertMessageSubject | LabTech alert | Default subject for LabTech email alerts |
| AlertMessageTrailer | True | Appends the LabTech clientID to the ticket emails |
| ALTERTABLES | False | Alert table calls are turned off during nightly maintenance because it causes the INNODB file to increase in size. To turn it back on, set to 'True'. |
| AuthAnvil | True | Forces all users to use AuthAnvil |
| AuthAnvilURL | If set, then this value must match the same value in the Control Center config file. | |
| AuthorizedPlugins | List of authorized plugins to load on startup | |
| AutoOpenFinishedTickets | True | Replies to closed ticket will automatically reopen. |
| BackupAllTables | False | Eventlogs, H_script, H_Scripts, H_labtech and H_eventloghistory are excluded from the table backup routine. To enable backup of these tables, set to 'true'. See 'SkipBackupFile1-3' for more options. |
| BackupToProgramFiles | True | Turns off the backup to the Program Fles\Labtech\backup folder if set to 'false'. IMPORTANT: Setting this option is dangerous unless you have a separate drive named LTBackup or a folder in that drive named LTBackup. |
| BACKUPZIPLEVEL | 9 | Determines the level of compression to use during compression of the SQL table dump files during 3a maintenance. Default is 9. The higher the number, the less compression. Numbers are 1-9. |
| BACKUPZIPPASSWORD | Adds a password to the zip file created by the maintenance procedure at 3a, LabTech.1.zip. Default is blank, meaning no password. | |
| BlackListedEmails | List of email addresses, pipe separated, that are not permitted to send emails to the ticket system. | |
| CCAPPLEWARURL | https://apple.com/agreementWarrantyDynamic.do?sn= | Apple warranty lookup URL |
| CCComputerDeletion | Computer has been retired | Default retired computer asset message |
| CCDELLWARURL | http://dell.com/support/topics/global.aspx/support/my_systems_info/details?c=us&l=en&s=gen&~ck=anavml&ServiceTag= | Dell warranty lookup URL |
| CCDeviceDeletion | Device has been retired | Default retired device asset message. Set to a space to make the user always type something. |
| CCDLLSearchURL | http://google.com/custom?domains=windll.com&sitesearch=windll.com&q= | DLL lookup URL |
| CCDownloadFileURL | http://labtechsoft.com/someFile.zip | The default address and file used in the input box for the Download File from URL command. |
| CCEventSearchURL | http://eventid.net/display.asp?source=$1&eventid= | The address to an event ID lookup engine, the default is www.eventid.net/ |
| CCGATEWAYWARURL | http://gateway.com/support/gw_mpc_trans.asp?sn= | Gateway warranty lookup URL |
| CCHPWARURL | http://hp.com/service/ewarranty/warrantyResults.do?country=US&productNumber= | HP warranty lookup URL |
| CCIBMWARURL | http://ibm.com/systems/support/supportsite.wss/warranty?action=warranty&brandind=5000008&Submit=Submit&type= | IBM warranty lookup URL |
| CCLENOVOWARURL | http://lenovo.com/support/site.wss/warrantyLookup.do?sitestyle=lenovo&Submit=Submit&type= | Lenovo warranty lookup URL |
| CCMAPQuestURL | http://mapquest.com/maps/map.adp?searchtype=address&addtohistory=&searchtab=home&formtype=address&popflag=0&latitude=&longitude=&name=&phone=&level=&cat=&city=&country= | Location lookup URL |
| CCOpenIEURL | http://labtechsoft.com | Default URL to open Internet Explorer |
| CCOTHERWARURL | http://google.com?q= | Other warranty lookup URL |
| CCSearchMIB | http://mibsearch.com/ | MIB search URL |
| CCSearchURL | http://google.com/search?hl=en&q= | Generic search URL |
| CCSilentInstallURL | http://msfn.org/board/index.php?s=c5796be6f1dbe3841dca0c88e53a8842&showtopic=12657 | Silent install parameters URL |
| CCTOSHIBAWARURL | http://toshiba.com/cgi-bin/tais/support/jsp/globalEntitlement.jsp?txtPartNum= | Toshiba warranty lookup URL |
| CCURLBugSubmit | http://labtechsoft.com/support/e107_plugins/bugtracker3/bugtracker3.php?1.1 | No longer in use. |
| CCVNCAsk | True | Set to 'False' (no quotes) to disable the 'reason for connecting' prompt |
| CCVNCReason | Requested by the user | Default remote connection reason. Set to a space to make the user always type something. |
| ComputerOfflineDays | 4 | The default offline icon will display if the computer has been offline for 4 or more days. Change property to show offline icon after the desired number of days. |
| DefaultAlertAction | 1 | Default alert action for auto created monitors. |
| DefaultAlertMessage | %NAME% %STATUS% on %CLIENTNAME%\%COMPUTERNAME% at %LOCATIONNAME% for %FIELDNAME% result %RESULT%. | Default alert message for auto created monitors |
| DefaultContact | 0 | Default contact for auto created monitors |
| DefaultEmailClientID | 0 | When tickets cannot be assigned to a client automatically when received from an email, it will use the clientID. |
| DefaultGroup | 0 | When creating a new location, it automatically sets the 'Group' combo to the ID of the default group. |
| DefaultPatchManagementGroup | 0 | Sets the initial group when opening the Patch Manager and sets the Listing Style to 'Group Assigned Updates'. Use the group ID as the value (Tools > Show IDs) to make that group the default. 'Global' value is 0. |
| DefaultUninstallParams | /s | Generic App uninstall parameters |
| DisableClientStats | False | Disables daily stats generation for clients, if set to true |
| DisableComputerStats | False | Disables daily stats generation for computers, if set to true |
| DisableDailyTableMaint | False | Disables daily table maintenance, if set to true |
| DisableTicketSubjectName | False | Disables the ticket Agent ID if set to 'True'. If set to 'True' only the subject will appear. |
| DisableTimeCompensation | False | Disables time compensation routine. |
| DisableTunnels | False | Set this to true to turn off all tunnels and default to the [Control] click to use TCP redirector. |
| DONIGHTLYBACKUP | True | This turns the backup of the database on/off. Default is set to On (True). |
| ELOCALREDIR | 0 | Turn On or Off the local redirector system wide. 0 is off. This is set in Tools > Options. |
| EmailFromName | If this property is set, it will use this value instead of the username when sending emails. | |
| EmailTemplate= | This is used to wrap an email message so you can make nice looking emails. The value of this property should have a %message% inside it somewhere so it can replace the message. This can be very simple like <pre>%message%</pre> or advanced with pictures and html. | |
| EmailTicketCategory | 1 | When creating a new ticket, it will automatically set the Category ID to this property. Defaults to category 1. |
| EventLogMiddleDay | False | If 'True', the database agent will do a midday event log backup on/after 1:00pm. |
| EventLog30Min | False | If 'True', the database agent will backup events as part of its 30 minutes processing loop. This could range from 35-50 minutes depending on how busy the system is. |
| EventLogSecurityHistory | True | Event log history will be kept for security by default. To turn off, set to False. |
| EventLogSyslogHistory | True | Event log history will be kept for syslog by default. To turn off, set to False. |
| ExcludedLocations | 0 | Comma separated list used to limit the list on the Locations tab within the Monitors screen. |
| Extra_ClientScripts | 5 | Script engine config |
| Extra_LongTimeScripts | 15 | Script engine config |
| Extra_UserScripts | 5 | Script engine config |
| GroupPatching30Minutes | True | When set to 'True', group settings for patching are applied every 30 minutes. Set to 'False' to change from every 30 minutes to once a day. |
| Health Report Monthly Email Day | 1 | Represents the day of the month to generate the emailed monthly report. |
| Health Report Setup | 1 | This is inserted into the properties table by the daily health check setup. When it's 1, it indicates that the setup has run. The Daily Health Report ELSE statement looks for this value to ignore running the Setup script again. |
| Health Report Ticket Summary | 1 | Set to 1 to show, 0 to not show the ticket summary in the reports. This would be removed for that use ConnectWise for ticketing, etc. |
| Health Report Weekly Email Day | 0 | Represents the day of the week to generate the emailed weekly report. |
| InitialScript | This value is a script GUID and will run the selected script on a computer right after it signs up for a new account. The InitialScript is the global affecting all locations. | |
| InitialScript# | This value is a script GUID and will run the selected script on a computer right after it signs up for a new account. The InitialScript is the global affecting all locations. The InitialScript# (where # is LocationID) is location specific to have a script run only for one location. | |
| InstallShieldUninstallParams | -s SMS –z –uninst | Default Install Shield Uninstall Params |
| InternalMonitorSuccess | True | Send internal monitor success messages |
| Labtech:property?NAME=VALUE | This will set the property to this value (e.g., LabTech:property?PropertyName+https://website.com). Startup arguments can also be separated by pipe (e.g., labtech:open?clientid=1|property?propman=propvalue). | |
| LIMITTOPARENT | False | Restores old groups limit to parent functionality |
| LimitUserstoSameFolder | False | If set to 'true' and the user is not part of the 'system configuration' user class, then the user's list in Tickets will be limited to just the other users with the same permissions as them. |
| LOCALREDIR | 0 | Enable local redirector |
| LOCALREDIRPORT | 7770 | Local redirector default port |
| LTNewsPermission | 0 | If this property is set to 1, the RSS feed will only show for users that have 'System Configuration' user permissions. |
| Ltsum_OfflineServerInterval | 15 | The time, in minutes, to consider an agent/server offline. Used for the Client Summary. |
| LTUser_PropertyName | User based property, used by Super Admins for plugin development. If a property is set to LTUser_PropertyName, it will save it as LTUser_USERID_PropertyName automatically. | |
| LTUser_OpenStartupWebPage | True | Set to 'False' to turn off the Control Center webpage for the user. Use OpenStartupWebPage to turn off for all users. |
| MACVNC | True | This enables the system to connect to Mac's version of VNC |
| MACVNCARGS | /encoding raw | Represents the default encoding for connecting to Mac VNC |
| Max_FastTalked | 10 | Script Engine Config |
| Max_LongScripts | 15 | Script EngineConfig |
| Max_ScriptsPer | 5 | Script EngineConfig |
| MonitorMaxTimeOverride |
Allows you to set a global maximum time for monitors to run and create alerts. Current time is based on the monitor interval.
|
|
| MonitorMaxTimeOverrideXX | Allows you to set a maximum time for a specific monitor to run and create alerts (where XX in the property name equals the monitor ID). | |
| MonitorTicketCategory | 6 | When a monitor has the 'create ticket' action set, it will use this Ticket Category ID as the default category. If using ConnectWise®, this property can be set within the plugin. |
| MSIUninstallParams | /qn | Default uninstall parameters for MSI packages |
| NewTicketNotification | Default new ticket notification email | |
| NewTicketNotification# | Per client, new ticket notification email. Example, to set the new ticket notification email for client #24, you would add a property NewTicketNotification24. If there isn't a property for the ClientID, it then tries to use the default NewTicketNotification property. | |
| NewTicketNotificationCC | Default new ticket notification cc email | |
| OpenStartupWebPage | True | Set to 'False' to turn off the webpage within LabTech's Control Center, for all users. |
| open_ticket_onsave | 1 | Enables you to allow the option to automatically open any new LabTech ticket and immediately begin to add entries to the ticket. |
| PatchingMode | 0 | Controls the frequency of the patch installation process. Default is 0 and it runs every day. To run on specific week of the month or weeks of the month, possible values are 1=first week of the month, 2=second week, 3=third week, 4= fourth week, 5=first and third and 6=second and fourth. The first week of the month is days 1-7, the second week is 8-14 and so on. |
| POPMailAuth | 0 | POP mail authorization modes. Use 0 for normal, 1 for CRAM and 2 for APOP. |
| POPMailPass | password | POP password |
| POPMailPort | 110 | POP port. Numbers can range from 1 to 65000. |
| POPMailServer | 127.0.0.1 | POP mail server IP address |
| POPMailUser | User | POP username |
| QuickAssignEnabled | True | Allow ticket quick assign. Bypasses email and plugin sync |
| RanGettingStarted | 1 | Shows that the user ran the Getting Started wizard |
| RemoveNetworkMap | False | Set to 'true' to disable the network map for all but superadmin. |
| ReportCompanyName | LabTech Software | Shows the company name |
| ReportFilterStoredinDB | 0 | When enabled (set to 1), the Crystal Report filters in the Report Manager will be collected by the LabTech server daily (enabling HTTP filter support). When disabled, Crystal Report filters are collected by the Report Manager itself (which will prevent HTTP filters from appearing). |
| ReportLogo | L:\Reports\LOGO.png | Shows the location of the logo to be used for reports. Preferred path is http://FQDN/labtech/images/logo. png |
| RetentionActiveCommands | 24 | Days for retention of history |
| RetentionClientStatsHistory | 31 | Days for retention of history |
| RetentionDataCollector | 90 | Days for data collection retention |
| RetentionHistoryAgent | 31 | Days for retention of history |
| RetentionHistoryApps | 60 | Days for retention of history |
| RetentionHistoryCommand | 90 | Days for retention of history |
| RetentionHistoryComputer | 60 | Days for retention of history |
| RetentionHistoryDrives | 31 | Days for retention of history |
| RetentionHistoryEventLogs | 31 | Days for retention of history |
| RetentionHistoryEvents | 7 | Days for retention of history |
| RetentionHistoryFailCommand | 12 | Days for retention of history |
| RetentionHistoryPatching | 60 | Days for retention of patching history. Default value is 60. This can be set in the System Configuration of the Dashboard. |
| RetentionHistoryProbe | 31 | Days for retention of history |
| RetentionHistoryProcess | 31 | Days for retention of history |
| RetentionHistoryScript | 90 | Days for retention of history |
| RetentionHistoryScripts | 90 | Days for retention of history |
| RetentionHistoryUsers | 120 | Days for retention of history |
| RetentionLocStatsHistory | 31 | Days for retention of history |
| RetentionPCStatsHistory | 60 | Days for retention of history |
| ReverseSaveMessage | True | Changes the way 'save message' works. If set to 'true' it will read 'Click Yes to ignore changes'. If set to 'false' it will read 'Click No to ignore changes'. |
| RouterBaseFasTalk | False | Checks for the first computer in the same location that is checking in that is a master to send commands to. If set to 'True', then it looks in any location and goes off the router address of the computer instead. |
| SaveRegistrySettingstoDB | True | Turns on or off the saving of the settings and forcing all users to use the MASTER or if there is already something saved in the usersextend table to use that. This prevents users from preserving changes to settings. Default is set to On (True). |
| Script_DHC_ModDriveMinFree | 2096 | Defines the minimum drive space (in MB) that must be free for the drive to pass the check. Specific to the Health Report. |
| Script_DHC_ModDriveMinSize | 4096 | Defines the minimum size of the drive (in MB) for the drive to be considered for the check. If there are no drives above the setting for this score, the score for this check is 0. Specific to the Health Report. |
| Script_DHC_ModDriveMinPctFree | 10 | Defines the minimum drive space percentage that must be free for the drive to pass the check. |
| Script_DHC_ModDriveMaxFrag | 15 | Defines the maximum amount of fragmentation percentage allowed for the drive to pass the check. Specific to the Health Report. |
| Script_DHC_ModIntrusionMaxLoginErrors | 25 | Defines the maximum number of failed login attempts allowed for the computer to pass the check. Specific to the Health Report. |
| Script_DHC_ModPrfCPUMaxPct | 40 | Defines the maximum CPU resource usage allowed for the sample period to pass the check. Specific to the Health Report. |
| Script_DHC_ModPrfCPUMaxThreshold | 15 | Defines the threshold percentage above the average CPU usage for the maximum CPU usage recorded to be considered a spike. Specific to the Health Report. |
| Script_DHC_ModPrfCPUMaxNumSpikes | 6 | Defines the maximum number of CPU spikes allowed within a 24-hour period for the check to pass. Specific to the Health Report. |
| Script_DHC_ModPrfMEMMaxPct | 40 | Defines the maximum memory resource usage allowed for the sample period to pass the check. Specific to the Health Report. |
| Script_DHC_ModPrfMEMMaxThreshold | 15 | Defines the threshold percentage above the average memory usage for the maximum memory usage recorded to be considered a spike. Specific to the Health Report. |
| Script_DHC_ModPrfMEMMaxNumSpikes | 6 | Defines the maximum number of memory spikes allowed within a 24-hour period for the check to pass. Specific to the Health Report. |
| Script_DHC_ModPrfMinOSVersion | 5.2 | Defines the minimum OS version required to pass the check. Defaults to 5.2 (version number for Windows XP/Server 2003). Specific to the Health Report. |
| Script_DHC_ModPrfSampleDays | 8 | Defines the number of days sampled for resource usage stats. This property also used for the CPU performance check. Default is 8 days. Specific to the Health Report. |
| Script_DHC_ModVirusDefsOldDays | 30 | Defines the number of days old, the virus definition files are allowed to be out of date as compared to the current date. Specific to the Health Report. |
| Script_DHC_WeightDriveErrors | 30 | Weighted result for detected drive errors. Specific to the Health Report. |
| Script_DHC_WeightDriveFrag | 15 | Weighted result for drive fragmentation. Specific to the Health Report. |
| Script_DHC_WeightDriveFreeSpace | 15 | Weighted result for drive free space. Specific to the Health Report. |
| Script_DHC_WeightDriveSMART | 40 | Weighted result for SMART drives. Specific to the Health Report. |
| Script_DHC_WeightPatchCritical | 75 | Weighted result for critical patches. Critical patches are defined as any patch categorized by Microsoft as 'critical' or has a 'critical' severity assigned to it. Specific to the Health Report. |
| Script_DHC_WeightPatchElevated | 20 | Weighted result for elevated patches. Elevated patches are patches categorized by Microsoft as a security update or have a severity rating below 'critical' assigned to it. Specific to the Health Report. |
| Script_DHC_WeightPatchStandard | 5 | Weighted result for standard patches. Standard patches are defined as any patch not categorized by Microsoft as a 'critical' or 'security' patch and does not have any severity assigned to it. Specific to the Health Report. |
| Script_DHC_WeightPrfAvgCPU | 30 | Weighted result for average CPU resource usage over a number of days sampled. Specific to the Health Report. |
| Script_DHC_WeightPrfCPUSpike | 10 | Weighted result for CPU spikes. A CPU spike is defined as the max CPU exceeding the average CPU by a certain percentage threshold. Up to 12 samples are gathered in a single hour. Specific to the Health Report. |
| Script_DHC_WeightPrfAvgMEM | 30 | Weighted result for average memory usage over a number of days sampled. Specific to the Health Report. |
| Script_DHC_WeightPrfMEMSpike | 10 | Weighted result for memory spikes. A memory spike is defined as the max memory exceeding the average memory by a certain percentage threshold. Specific to the Health Report. |
| Script_DHC_WeightPrfOS | 20 | Weighted result for OS version. Specific to the Health Report. |
| Script_DHC_WeightVirusDefFile | 25 | Weighted result based on the virus scanner's definition files being current. Specific to the Health Report. |
| Script_DHC_WeightVirusAPEnabled | 25 | Weighted result based on the virus scanner's auto-protect function being enabled. Specific to the Health Report. |
| Script_DHC_WeightVirusScannerFound | 50 | Weighted result for the presence of a virus scanner. Specific to the Health Report. |
| ScriptTicketCategory | 6 | Default CategoryID when creating a ticket from a script. If using ConnectWise®, this property can be set within the plugin. |
| SendReadingView | 0 | Send reading view with ticket message |
| ShowStartWizard | 0 | Displays the Getting Started Wizard when the Control Center loads. |
| SkipBackupFile1 | [table name] | During the nightly maintenance and backup of the MySQL database, the table entered as the value will be skipped in the backup. |
| SkipBackupFile2 | [table name] | During the nightly maintenance and backup of the MySQL database, the table entered as the value will be skipped in the backup. |
| SkipBackupFile3 | [table name] | During the nightly maintenance and backup of the MySQL database, the table entered as the value will be skipped in the backup. |
| SMTPServerAddress | SMTP Server Address | |
| SMTPSSL | False | Use SSL for SMTP |
| StatusTabShownFirst | False | Shows the status gauges immediately when an opening an item, when set to 'true'. Default value is 'false'. |
| SymantecBackupExecServerComputerID | Used for Symantec Backup Exec if one backup server is being used for all locations. If the Backup Server extra data field is not completed on the Info > Backup Server tab, it will read this property for the value in the Value field, enter the computer ID of the computer that is acting as the backup server. | |
| SystemURL | The URL to your system | |
| TemplateHideTip | False | Used to hide message when disabling an option in Agent Templates |
| Ticket Policy Default ClientID | 0 | When a ticket comes in by email and the email address is not associated with any of the contacts in the LabTech system, the clientID gets set to 0 (unassigned). When a clientID is not assigned, LabTech does not know who to assign the ticket to. You can have LabTech automatically assign a default client ID to a ticket when one has not been assigned, which will in turn, assign a technician to the ticket. |
| TicketApptEmail | True | Send emails about new appointments |
| TicketDefaultAppt | Sets the text in the ticket appointment window when making a new appointment. Use the variable %QUOTEDMESSAGE% to include the original quote message. | |
| TicketDefaultComment | Sets the text that is in a ticket comment window when making a new comment. Use the variable %QUOTEDMESSAGE% to include the original quote message. | |
| TicketDefaultEquipReturn | Sets the text that is in a ticket equipment return window when making a new equipment return request. Use the variable %QUOTEDMESSAGE% to include the original quote message. | |
| TicketDefaultEquipTake | Sets the text that is in a ticket equipment taken window when making a new equipment taken request. Use the variable %QUOTEDMESSAGE% to include the original quote message. | |
| TicketDefaultFinish | Sets the text that is in a ticket finish window when finishing a ticket. Use the variable %QUOTEDMESSAGE% to include the original quote message. | |
| TicketDefaultParts | Sets the text that is in a tickets parts window when making a new parts request. Use the variable %QUOTEDMESSAGE% to include the original quote message. | |
| TicketDefaultQuote | Sets the text that is in a ticket quote window when making a new quote. Use the variable %QUOTEDMESSAGE% to include the original quote message. | |
| TicketDefaultResponse | Quoted Message | Sets the text that is in a ticket response window when making a new response. Use the variable %QUOTEDMESSAGE% to include the original quote message. |
| TicketDefaultWorkItem | Sets the text that is in a ticket work item window when making a new work item. the variable %QUOTEDMESSAGE% to include the original quote message. | |
| TicketDeleteOnSuccess | Changes the way tickets are handled when alerts are generated. If the Monitor Mode is set to 'Send Fail After Success', on success if a ticket was created and not opened, the ticket will be deleted. If set to 'false', then on success, the ticket will be closed, as long as it has not been stalled. Will always comment on the new ticket if another fail happens. In the default install, this value is set to 'False'; however, if the property is missing the behavior will be as if the property was set to 'True'. | |
| TicketItemAlertMax | 300 | The number of items viewable in the Ticket screen Reading View. |
| TicketFinishEmail | True | Sends email to the designated ticket notification email address(es) when set to 'true' and the ticket is in the finish state. |
| TicketHighPriority | 16 | Defines what a high priority ticket is. Default is 16 (urgent). |
| TicketNewEmail | True | Sends email to the designated ticket notification email address(es) when set to 'true' and the ticket is in the new state. |
| TicketOldHours | 1 | Defines what is considered an old ticket. The default value is one hour. Tickets will display in the color selected for the Ticket Old field set in the Control Center configuration. |
| TicketOpenEmail | True | Sends email to the designated ticket notification email address(es) when set to 'true' and the ticket is in the open state. |
| TicketResponseEmail | True | Sends email to the designated ticket notification email address(es) when set to 'true' and the ticket is has a response added to it. |
| TicketDefaultResponse | Quoted Message | Default response message |
| TicketsDeleteOnSuccess | True | Deletes ticket on success of a monitor or will append failures and finish ticket. |
| TicketSignature | Default signature to use in ticket emails. | |
| TicketStealEmail | True | Whenever a ticket is taken, and this property is true, it will send an email to the previous owner letting them know their ticket was taken. It will also send emails to anyone who was listed in the CC field of the ticket before it was taken. |
| TicketSubjectLength | 255 | Sets the maximum ticket length used for searching for tickets. This is necessary for ConnectWise sync as they limit to 100 and causes ticketing searching to not function. |
| TigerAccountType | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TigerAssetTypes | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TigerBackgrounSync | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TigerConfigured | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TigerDatabase | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TigerDepartment | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TigerFastMode | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TigerLoginID | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TigerMSPSync | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TigerNewAccountType | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TigerPassword | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TigerRepNumber | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TigerServer | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TigerSyncClient | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TigerSyncContacts | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TigerSyncTickets | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TigerTicketFinishStatus | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TigerTicketHighPriority | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TigerTicketLogReason | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TigerTicketLowPriority | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TigerTicketNormalPriority | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TigerTicketOpenStatus | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TigerTicketStallStatus | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TigerTicketStartStatus | These values are set in the plugin. Do NOT make changes to these properties. | TigerPaw plugin settings |
| TransmitExtraDataAndProperties | 0 | Set to '1' to disable the LabTech web service from transmitting template properties and edf files to the remote agent. Instead, the service will transmit an empty list, which will in effect delete all existing properties/extra data fields from the agent. |
| TrayTicketCategory | 5 | The ticket Category ID to be used as the default when creating a service ticket from the LabTech tray. If using ConnectWise®, this property can be set within the plugin. |
| TUNNELMTU | 1400 | If the TunnelMTU is set to 0, then it will use the detected values. This property can be set in the Dashboard > Config > VNC/Ticket Priority. |
| UPNPEnabled | False | Enables UPNP system-wide. |
| WeeklyMaintDay | 0 | Sets the day of week to do major maintenance, 0=Sunday, 1=Monday, etc. |
LabTech Ignite® Properties
For all properties that are associated with LabTech Ignite®, please refer to the LabTech Ignite® Default Properties documentation.
Adding Properties
A property can be set from plugins and used by a script. Properties are used throughout LabTech for various scripts and plugins (e.g., Health Report scripts). If there are properties that are not in the current list, you can add additional properties. To add properties, follow the instructions below:
- From the Properties tab, select Clear to clear the fields and enable the Add button.
- Enter the Name of the property. This must be entered EXACTLY (names are case sensitive.
- Enter the default Value. This will be the value that is returned when the property is called.
- Click Add. The new property will be immediately added to the list.
- Click Force DBAgent to Reload Properties to immediately reload.
Editing Properties
- From the Properties tab, highlight the property to edit. The Add button will change to a Save button.
- You will only be able to change the default value of the property. Make the desired changes. Click Save.
- Click Force DBAgent to Reload Properties to immediately reload.
Deleting Properties
If a property is not valid or no longer needed, you can delete it from the list. To delete a property, follow the instructions listed below:
| WARNING! DO NOT DELETE properties if you are not sure of what they do or if you are not aware of the ramifications of removing them from the system. |
- From the Properties tab, right-click on the attribute to delete and select Delete. You will be prompted to confirm.
- Select Yes to delete or No to cancel. The attribute will be immediately deleted from the list.
- Click Force DBAgent to Reload Properties to immediately reload.
Exporting Properties
You can export properties to Excel; however, you must have Excel installed on the computer you are trying to export from. Using the export option is highly recommended if you plan on changing any property values so you have the original values available, should the need arise to change the property back to the original value. To export to Excel, follow the steps listed below:
- From the Properties tab, highlight the properties to export. You can select multiple attributes by holding down the [Shift] key or using the [Ctrl] key.
- Right-click on the selected properties and select Export to Excel.
- The selected properties will be copied into a spreadsheet. If you want to save the file, simply select Save from the File menu.
Figure 2: Sample Export to Excel
Document Revision History
| Date | Notes |
| 07/15/ 2011 | New |
| 11/01/2011 | Added RetentionDataCollector property. |
| 02/09/2012 | Added additional properties for the Patch Manager, Ticketing, Status Gauges, Plugin Development and Email. |
| 05/15/2012 | Added link to LabTech Ignite® Default Properties |
| 06/04/2012 | Added Ticket Policy DefaultClientID property |
| 06/20/2012 | Corrected EventLogSecurityHistory and EventLogSysLogHistory property descriptions. |
| 06/28/2012 | Added the TicketDeleteonSuccess property. |
| 07/03/2012 | Added EventLogMiddleDay and EventLog30Min properties. |
| 07/05/2012 | Modified default behavior of the TicketDeleteOnSuccess property. |
| 10/23/2012 |
Added the following properties:
|
| 12/10/2012 |
Added the following properties:
|
| 02/05/2013 |
MonitorTicketCategory, ScriptTicketCategory and TrayTicketCategory properties can be set in the ConnectWise® plugin if using ConnectWise®. |
| 02/20/2013 |
|









